Returns & Exchanges
At OXVA STORE, we stand behind the quality of our vaping hardware and offer a 14-day return window for unused, unopened products to ensure your complete satisfaction. If you encounter a technical defect, our comprehensive warranty program is designed to provide quick troubleshooting and replacements.
Initiate Your Request
Contact our support team via the online portal or email within 14 days of delivery, providing your order number and a clear photo of the item in its original, sealed packaging.
Technical Assessment
For hardware malfunctions, our technicians will review your submitted video or photo evidence of the defect to determine if the issue is covered under our electronic warranty.
Ship the Product
Once your return is authorized, securely pack the device in its original box and use the provided shipping label to send the package back to our distribution center.
Refund or Replacement
After our warehouse inspects the returned unit, we will process your full refund to the original payment method or dispatch a replacement device within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing